Melanie and I were at the Round Rock Express baseball game with the Lewis and West family. Tim Lewis showed up late. He had Mali and Alyssa with him. He told us that as they were driving on Toll Road 130, a semi-truck hit a person. Tim said that they missed the actual incident by less than a minute. He said that he stop to help. He saw what looked like a deer in the road, but it was this teenage looking kid. He told Mali and Alyssa not to look. Tim went to the truck driver, Murry Potts, to make sure he was OK. Murry told Tim that he saw the kid by the guard rail and then the kid just jumped…jumped right in front of his semi-truck. So the kid committed suicide. How sad. What was this kid thinking? Why was his life so bad that he thought this was the way out? This got me thinking, that we as Christ followers have to step up. We have to become the pastors, the preachers, the people who spread the Word of God. We missed this kid, and it makes me sad.
Please be praying for Tim, Mali, and Alyssa. The two girls were way to young to see something like this. Please pray that they keep strong. Murry Potts really needs some strong prayers. No person should have to go through that. It is sad that because of one persons actions, the kid jumping in front of Murry’s semi, that it has made a huge dent it all these peoples lives.
Melanie and I went to Capitol Hyundai in Kyle to look at what used cars they had. The sales guy told us that he had a 2005 Chrysler Sebring, with 18,000 miles, that had hail damage and he could get us a good deal on. So he went to his manager and the manager came to us and said that we could have it for $5,000 plus TT&L. So we went to look at it. It did have a lot of hail damage, which I wasn’t concerned about. I wanted a mechanically good running car. Well, Mel and I had to leave to pick up Brit from VBS. We told the guy we would pay $4700 out-the-door. Of course he had to talk to his manager. So I gave him my cell phone and told him to call me with the answer. I didn’t think they would go for it, but I really wanted them to do $5000 out-the-door. If they would do that, I would have bought it. Anyways, he calls me back and tells me the best they could do is $6500 plus tt&l. What?!?! Before I left the of, fer was $5k plus tt&l, where did the $6500 come from? I don’t know what happened, but I have never dealt with a car dealership where the made me an offer, and then they went up on the offer. Needless to say, we did not buy the car.
Crazy I tell ya, just crazy! I don’t know about these people. So, please BEWARE of Capitol Hyundai.
Melanie and I are on the lookout for a good used car. This is going to be our family car. If anyone knows of a car or someone that has a car for sale, please let me know.
I got an email from our Marketing Director that there was a story done on The Training Camp by NBC Washington. My very good friend and coworker at The Training Camp was the instructor teaching the class, Jeff Porch. The reporter got his last name wrong. The spelled it Poarch, but it is actually Porch. I just wanted to set the record straight.
I have been letting my hair grow out for the past two months. For those of you who don’t know me, I normally have a buzz cut. So I decided to let it grow out. That meant I had to put all that hair product stuff in my hair. I was using more shampoo to wash my hair, plus put in conditioner. Well, I just couldn’t take it anymore so I buzzed it again. Yeah!!! It feels so good to have short hair again. I just hope Melanie likes it. We will see in about an hour!
This weekend I got a call from D-Link. Man was I surprised! I didn’t think they would call me back. Oscar Navaro is the guy who called me. No, this is not the same Oscar that I posted about earlier. I talked to Mr. Navaro about what happened and he was not so happy about how his techs were treating customer. I did get an apology, that was very nice of him. It would have been great to have received an apology from the other techs, but I will take what I get. D-Link is now on my good side.
I called D-Link’s tech support today. I didn’t feel right not letting them know what I did to fix my DIR-655 issue. So I called them back, this is their top level tech support, and Oscar answered. This is the Oscar that promised me that if we lost our phone connection that he would call me back. I even gave him my cell phone number. I even asked him to repeat back my numbers. So I asked if he remembered me and of course he did. I explained everything that was going on and that I fixed the issue with the DIR-655. I told him that I didn’t feel right not letting them know, however, it would be nice to get an apology from him for not following through with me. Well, he didn’t. There was no way he was going to tell me that he was sorry. I don’t know about you, but if I were wanting to keep my customer, I don’t care what happened, I would tell the customer that I was sorry. I want your business. Oscar didn’t want to do that. I asked where I could file a complaint, I was upset at this point and Oscar told me that I had to call customer service. He also wanted to know what I did to fix the issue with my DIR-655, I didn’t tell him. At this point, I changed my mind, I didn’t feel right telling him.
So I called up D-Link’s customer service and I got Letty on the phone. Letty was AWESOME! He listened to me and talked with me about my issue. I wasn’t even going to call and complain but Oscar changed my mind on that. I told Letty that I have spent thousands of dollar over the years with D-Link, and the one time that I needed D-Link, I get really poor customer service. I don’t even get an apology, no we are sorry Joe, nothing. I even pointed Letty to my blog and she went to it to read my previous post about this issue. She made a comment on how “young” I looked. Thank you Letty! Well, we will see what happens and if I get a call from Oscar at D-Link and get an apology. That is all I want. I don’t want anything else from them. I don’t know…we shall see. I don’t think I’m going to hold my breath on this one.
I finally got my router fixed and D-Link’s SecureSpot software is now on my DIR-655 wireless N router. I have to say that this is a really cool utility. I have it setup so that both kid’s computers are setup on the Parental Controls. Melanie, Mom, and my computers are not setup on Parental Controls. So lets say that I am on Brit’s laptop and she wants to see my profile on Face Book, the Parental Controls will automatically forbid her, but I can supply my admin password and it will let that session go through. Once it is closed then it will block it again. It also has Parental Reporting so it will email me a report of the kids browsing history. Also, another cool feature is lets say that one of the kids friends comes over and they bring their laptop, when they open their web browser, it automatically goes to the “registration” page and they click on the “Guest” account. Once that is done then they also are under the Parental Controls so I don’t have to worry. Really really cool stuff!
My opinion about D-Link’s SecureSpot…A++. I am glad I spent the $30 a year fee to get this. Setting it up, depending on how many devices you have, will take a bit, but once it is done then you are all setup and secure.
I called D-Link Tech Support back again at noon yesterday. The tech that answered the phone said his name was Oscar, now Oscar was very nice and he seemed like he knew what he was doing. We used a program so he could connect to my Mac Pro and use my web browser so he could see with his own eyes what the issue was. After he saw the issue he told me that this definitely should not be happening. He was going to get my DIR-655 RMAed and send out another router to me. I thought that was very nice of him. So he finished all the paper work and transferred me to the RMA department…this is where things went really bad. The RMA people didn’t want to RMA my router. They actually didn’t believe the issue that I was having. Even after reading all the notes, it seemed like that didn’t believe me. Not only did I have to explain to about 10 tech support people, now I am explaining myself to the RMA people on what my issue is with my router. What’s up with that? Finally the lady transferred me to her boss, his name is Mike Joe, after arguing with him about the issue with the router…they are wanting to say that my router had an issue before I uploaded the new firmware, anyways, he finally told me that he would call up Oscar and ask him what was going on. I had to email Mike Joe my receipt for the router for the RMA to even go through.
So, I start to look for the receipt and wouldn’t you know it, I couldn’t find it. I bought this router around 2 years ago so who knows where that receipt went. Very frustrating. So I got on NewEgg and was going to buy a new DIR-655, they are only around $90. Before I actually bought it I thought I would go back into my router and try one more time. I went and reset a specific part of the router and guess what??? I got it to WORK!!! Here I was on the phone with D-Link Tech Support, their “top level” tech support, and I figured out how to fix my issue when they couldn’t. I tested everything out and my network is now back up and running great! But it didn’t stop there, I decided to call the “top level” tech support again and I told them that I figured out the fix for the issue I was having. Of course they were excited and wanted to know what and how I fixed it. I told them that because of the aweful support that I got from them, if they wanted to know how to fix it, I wanted a Manager to call me and apologize, until then, I lips are closed. I have yet to be contacted by a D-Link manager. Oh well. Good luck to them on figuring out the fix!!!
I just got off the phone with D-Link’s Tech Support because I was told to call them at 8:00am pacific time to talk to a Product Manager…guess what? The Product Managers don’t get in until 10:00 pacific time. ARGGHHHH!!!!!
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