Zappos is AWESOME! I don’t know what more I can say about their customer service. I just wish all companies had customer service like them. I’m think I am going to have to start praying for that. Every time I have called them to place an order or get a different shoe size, I am happier by the time I hang the phone up then when I first dialed the number! For example, today I called Zappos because my Sanuk sandals I bought had some issues, by the way I think Sanuk sandals are the foshizzles. I talked with Michelle and she told me they would take care of me and told me what I needed to do. We talked for about 10 minutes, just about stuff. I gave her my blog address and she went and saw who I was, and Melanie. I didn’t feel like I was talking to a “customer service rep”, it was a nice conversation. So I hung up with Michelle and looked for a different sandal. Called Zappos back and got Amanda. Again, just amazing! They don’t make me feel like a customer, they make me feel like a friend.
Michelle and Amanda…if you are reading this…you girls ROCK!!! Tony Hsieh, if you are reading this, you need to go to these girls and pat them on the back and tell them job well done, and YOU TWO ROCK!!!
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