I called D-Link’s tech support today. I didn’t feel right not letting them know what I did to fix my DIR-655 issue. So I called them back, this is their top level tech support, and Oscar answered. This is the Oscar that promised me that if we lost our phone connection that he would call me back. I even gave him my cell phone number. I even asked him to repeat back my numbers. So I asked if he remembered me and of course he did. I explained everything that was going on and that I fixed the issue with the DIR-655. I told him that I didn’t feel right not letting them know, however, it would be nice to get an apology from him for not following through with me. Well, he didn’t. There was no way he was going to tell me that he was sorry. I don’t know about you, but if I were wanting to keep my customer, I don’t care what happened, I would tell the customer that I was sorry. I want your business. Oscar didn’t want to do that. I asked where I could file a complaint, I was upset at this point and Oscar told me that I had to call customer service. He also wanted to know what I did to fix the issue with my DIR-655, I didn’t tell him. At this point, I changed my mind, I didn’t feel right telling him.
So I called up D-Link’s customer service and I got Letty on the phone. Letty was AWESOME! He listened to me and talked with me about my issue. I wasn’t even going to call and complain but Oscar changed my mind on that. I told Letty that I have spent thousands of dollar over the years with D-Link, and the one time that I needed D-Link, I get really poor customer service. I don’t even get an apology, no we are sorry Joe, nothing. I even pointed Letty to my blog and she went to it to read my previous post about this issue. She made a comment on how “young” I looked. Thank you Letty! Well, we will see what happens and if I get a call from Oscar at D-Link and get an apology. That is all I want. I don’t want anything else from them. I don’t know…we shall see. I don’t think I’m going to hold my breath on this one.
So what’d you do to fix the issue joe? I’ve run into the same issue, run through the gammit of advanced settings, even exposed the extra settings for advanced wireless etc. Been in tech for many years and this stuff is usually fairly easy to fix, but I haven’t got this one yet after a couple days of trying.
Joe,
I’ve encountered exactly the same issues on my DIR-655 router (multicast error changing wireless settings and can’t restore a config file from prior to upgrade). I could feel my emotions were the same as your’s in your blog posting. Would you be so kind as to share your fix? Puleeeeaaaasssseeee!!!
I promise not to post it or share it with DLink – I just want to move forward again.
Thanks Joe,
Rick
Rick,
Here is what I did to fix my issue:
1. Log into your router.
2. Click on the “Advanced tab”
3. On the left hand side click on Wi-Fi Protected Setup
4. Click on the button that has “Reset to Unconfigured”
5. Reboot and all was well.
Again, this is what worked for me, not sure if it will do the same for your situation but give it a try and let me know what happens. Good luck!
Oh, D-Link actually called me, several times, and apologized so I told them what I did to fix this issue.